Renewals & Customer Relations Executive

We are looking for an experienced, passionate and laser-focused executive for our Renewals & Customer Success team. We are looking for a detail-oriented, revenue-focused team player. The Role entails ensuring our clients are successful and receive value from Edgescan, retention and growth of client relationships and also the management of client license requirements.

Responsibilities

· Renewals & Expansion; responsible for achieving Net Renewal, Gross Renewal, and Module upsell targets.

· Work closely within the customer success function to establish and continue to grow collaboration between sales-related teams.

· Collaborate closely to make sure day-to-day interactions and high-level relationship goals move in sync.

· Collaborate closely with the Marketing organization to create an existing customer funnel.

· Work closely with the finance team to ensure accuracy in subscription invoices.

· Improve renewals and expansion efficiencies through process and tools.

· Responsible for all contract renewal negotiations, ensuring high levels of customer retention and satisfaction.

· Quality assurance over every client subscription. Monitoring license utilization, value to the customer, the overall success of the customer.

· Working with sales executives when client growth is identified.

· Accurately forecast renewals and manage existing client pipeline on a monthly, quarterly and annual basis.

Skills and Experience:

· Required:

• 3+ years of experience in account management/sales.
• 3+ years experience managing SaaS existing business renewals and upsells.
• Experience building relationships, presenting and listening to clients concerns & queries.
• Ability to identify commercial opportunities. Ability to leverage the team so to solve clients requirements.
• You’re a great listener, partner and customers love you!
• Ability to build relationships and collaborate closely with teammates across departments, such as Product, Marketing, Operations, Finance and Sales.

· Desirable

• Experience managing opportunities in Salesforce (or similar CRM).
• Experience managing subscription renewals in systems such as Salesforce, HubSpot or other similar tools
• SaaS License renewals experience

Technologies We Use:

• Salesforce
• Gong
• HubSpot